Call Center Agent Jobs in Kandy

Call Center Agent Jobs in Kandy

we are looking for Call Center Agent from kandy and you can apply directly.

Date: 4/05/2025
Location: Kandy, Sri Lanka
Gender: Male and Female
Company Name: Confidential

About Role

A Call Center Agent handles customer inquiries through phone, email, or chat, providing information and resolving issues. They must have good communication skills, patience, and basic computer knowledge. This role involves answering questions, processing requests, and ensuring customer satisfaction. Training is provided, and prior customer service experience is a plus.

Responsibilities:

1. Answer customer calls and help with questions.
2. Provide clear information about products or services.
3. Update customer details in the system.

Qualifications:

1. Good communication skills.
2. Basic computer and typing skills.
3. Ability to stay calm and handle calls well.

Benefits:

1. Fixed salary with bonuses.
2. Paid training.
3. Friendly work environment.

Experience:

1. Experience in customer service is a plus.
2. Knowledge of call center software is helpful.
3. Able to handle multiple calls efficiently.

Job Duties:

1. Take customer calls and assist them.
2. Solve problems or forward calls if needed.
3. Keep records of calls and customer issues.

These kind jobs pay average salary as 65000-70000 LKR Monthly, its depend on job duties.

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