Pico Jobs
Job Description
We are hiring a Service Performance Analyst to monitor and improve service delivery, handle issues, and prepare reports. Requires IT or Business diploma, excellent English, and ability to work night shifts. Competitive salary with benefits and international exposure.
Posting Date: 1-08-2025
Salary: 80000LKR
Location: Colombo Sri lanka
Age: 20+
| Category | Details |
|---|---|
| Job Title | Service Performance Analyst |
| Role Focus | Monitor service performance |
| Key Tasks | Identify and resolve issues |
| Generate reports | |
| Track KPIs | |
| Escalate critical issues | |
| Collaborate with internal teams | |
| Working Hours | Night shift |
| Shift Time | Three pm to eleven pm |
| Calendar | UK calendar |
| Education | Diploma or degree in IT or Business |
| Language Skills | Excellent English |
| Customer Service | Good skills |
| Attitude | Positive and pleasant |
| Computer Skills | Microsoft Office |
| Work Environment | Handle pressure |
| Supervision | Minimal supervision |
| Overtime | Willingness to work extra hours |
| Salary | Pegged to USD |
| Bonus | Performance bonus |
| Health Benefits | Private health insurance |
| Leave | Paid time off |
| Career Growth | Accelerated opportunities |
| Equipment | Latest tech |
| Exposure | International exposure |
| Wellbeing | Mental health counseling |
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